Article 1 – Legal information
The site is published by Keolis Gironde, a limited responsibility company with capital of €684,240, registered in the Bordeaux Trade and Companies Register under number 322 188 194, whose registered office is at Zone D’Activité Issac, 33160 SAINT-MEDARD-EN-JALLES, France, whose telephone number is +33(0)5 56 70 12 11 and whose e-mail address is 30direct@keolis.com. Its VAT number is FR43322188194.
Publication manager: URRA Virginie, Marketing Manager
Editorial manager: Natural.net
Photo credits: Natural.net
Hosting: OVH – 2 rue Kellermann – 59100 Roubaix – France
Atout France registration
Keolis Gironde is registered with the “Registre des Opérateurs de Voyages et de Séjours Atout France”.
Registration number: IM033120016
Guarantor : ATRADIUS CREDITO Y CAUCION SA DE SEGUROS Y REASEGUROS, 159 RUE ANATOLE FRANCE, CS50118 , 92596 LEVALLOIS-PERRET, FRANCE
Insurer: ALLIANZ IARD, 1 COURS MICHELET, CS 30051 , 92076 PARIS LA DÉFENSE CEDEX, FRANCE
The site has been declared to the CNIL under number 1741465v0 dated 10/02/2014.
The 30direct@keolis.com address is used to notify reservations for groups of more than 10 people travelling at the same time, for wheelchair space, to make a complaint or ask a question about how the service works.
The recipient of the data is: Keolis Gironde sales and operations department.
Article 2 – Object
Keolis Gironde (hereinafter referred to as the “Publisher”) has decided to publish, manage and make available the 30direct.com website (hereinafter referred to as the “Site”), the main purpose of which is to communicate information about the Keolis Gironde passenger transport network, its activities and news.
The purpose of these General Conditions of Use (hereinafter the “GCU”) is to provide a legal framework for the terms and conditions under which the Site’s services are made available to the user wishing to access them (hereinafter the “User”).
The applicable GTUs are those in force on the date of each connection to the Site by the User.
Article 3 – Adherence to Terms and Conditions
Any consultation of the Site’s pages subsequent to this page implies acceptance by the User of the terms of these GCU.
The Publisher is free to add to, modify, correct or delete all or part of the GCU at any time. These modifications will be deemed to have been brought to the attention of Users simply by being posted online. Consequently, they are deemed to have been accepted unreservedly by any User accessing the Site after they have been posted online. Consequently, Users are invited to refer to them each time they visit the Site so that they are aware of the latest version available on the Site.
Article 4 – Site access
Any person may access the Site free of charge. All costs incurred by the User in accessing the Site (computer hardware, software, etc.) shall be borne by the User.
The Publisher reserves the right to modify, suspend, restrict or interrupt access to all or part of the Site, including access to its content and functionalities, or the hours of availability of the Site, without prior notice.
Article 5 – Responsibilities and guarantees for use of the Site
The Publisher does not guarantee that the Site will be free of anomalies, errors or bugs, or that these can be corrected, or that the Site will function without interruption or breakdown, or that it is compatible with equipment or a particular configuration other than that expressly approved by the Publisher.
The Publisher does not guarantee the accuracy or completeness of the information on this Site and reserves the right to modify it at any time without prior notice.
In no event will the Publisher or any third party mentioned on this Site be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of the Site or sites linked to the Site, or arising out of documents contained on the Site.
The existence of a hypertext link from the Site to another Internet site in no way constitutes validation of the Site or its content and the Publisher shall not be held liable for any such link.
Internet users acknowledge that they are aware of the characteristics and limitations of the Internet, in particular its technical performance, response times for consulting, querying or transferring data and the risks associated with the security of communications.
Article 6 – Intellectual property
The Site, all of its constituent elements (in particular texts, presentations, videos, photographs, downloadable documents, trademarks and logos, etc.) and the related software are protected by intellectual property rights and related rights reserved exclusively for the holders of these rights.
Except in cases permitted by the Publisher, and with the exception in particular of reproductions without modifications or alterations made for the purposes of personal and private copying in accordance with article L.122-5, 2° of the French Intellectual Property Code, any use, exploitation, reproduction, representation, distribution, editing or publication, whether partial or total, of the Site and/or the elements that make it up, in any form and format whatsoever, on any medium whatsoever and for any purpose whatsoever (commercial, advertising, etc.) is strictly prohibited and punishable by law.
Article 7 – Hypertext links
The creation of a hypertext link to the Site requires the express prior authorisation of the Publisher. Any request to set up a hypertext link to the Site must be sent via the contact form, within the tab entitled “Contact”.
The Site allows Users to be redirected to third-party websites and services via a hypertext link from the Site, in particular via buttons (X, YouTube, etc.).
The User acknowledges that Keolis is independent of these websites and services provided by third parties. Any use of these services will be subject to the conditions of use and/or sale specific to each third party offering these services. The Publisher may not be held liable for the content accessible, all offers, information consulted or transactions carried out via the services offered by third parties. Similarly, the Publisher offers no guarantee as to compliance with applicable regulations by the publishers and hosts of these services, for which they alone are responsible.
Article 8 – Protection of personal data
Keolis, as data controller, collects and processes the personal information you may provide on this site, in particular through our forms, in order to:
- Process your requests, complaints, quotes and applications
- Manage the registration and management of your account,
- Process your requests for rights.
In accordance with the applicable regulations, Users have the right to access, rectify, delete, port and limit their personal data, as well as the right to object where applicable. You may exercise these rights by contacting our Data Protection Officer (DPO) at the following email address: dpd.aquitaine@keolis.com or at the following postal address: Keolis Gironde, Zone D’Activité Issac, 33160 SAINT-MEDARD-EN-JALLES, France
For more information on the processing of your personal data, please refer to our Privacy Policy: https://30direct.com/buy-my-tickets/personal-data-protection-infos/
Article 9 – Cookies
Cookies are placed on your terminal when you visit the Site. For more information on the cookies stored, how long they are kept and how to configure them, please refer to the Site’s Cookie Management Policy: https://30direct.com/buy-my-tickets/cookies-management/. Read the cookies policy.
Article 10 – Force majeure
The Publisher shall not be held liable for any event due to force majeure, within the meaning of article 1218 of the French Civil Code and the case law of the courts and tribunals, resulting in particular in a malfunction of the Internet network or the server.
Article 11 – Applicable law
Any dispute arising in connection with the use of this Site is subject to French law.
These GCU are governed by French law.
In the event of a dispute relating to the validity, interpretation or performance of the GTUs, the Publisher and the User agree to meet and attempt to find an amicable solution to their dispute within sixty (60) calendar days.
In the event of failure to find an amicable solution, any dispute relating to the interpretation, validity and/or performance of the GTUs shall be submitted to the competent courts, including in the event of multiple defendants or third-party proceedings, for procedures aimed at obtaining emergency or protective measures, in summary proceedings or by petition.
Article 12 – Claims
Any complaint may be submitted to Customer Services at the following address : Keolis Gironde, Zone D’Activité Issac, 33160 SAINT-MEDARD-EN-JALLES, France or by telephone on +33 (0)5 56 70 12 11 (toll-free) or by e-mail 30direct@keolis.com.
If the User has not received a satisfactory response within two (2) months from Customer Services, he or she may refer the matter to the Tourism and Travel Ombudsman for a conventional mediation procedure. The contact details and procedures for this procedure are available on the Ombudsman’s website: www.mtv.travel – MTV Médiation Tourisme Voyage – BP 80303 – 75823 PARIS Cedex 17.
Privacy policy
Exporting your personal data
You may request that your user data be exported to our site. You can exercise this right by contacting our Data Protection Officer (DPO), by sending an email to the following address: dpd.aquitaine@keolis.com. You will receive an email at the address indicated to confirm your request. On receipt of your confirmation we will send you a link that will enable you to download your data. To be on the safe side, this link has a limited duration, so be sure to download your data before the date indicated.
Deleting your personal data
You may also request that your data be deleted from the 30direct.com website. You can exercise this right by contacting our Data Protection Officer (DPO), by sending an email to the following address: dpd.aquitaine@keolis.com. We will send you an email to the address indicated to confirm your request. Once we have received your confirmation, we will permanently delete your email address and all related data. You will then receive a final email confirming that your data has been permanently deleted.