All about 30’direct Shuttle

Released on 08/12/2023

Due to the cab demonstration at Gare SNCF Bordeaux Saint-Jean, public transport access to the Charles Domercq forecourt and rue Terre de Borde is blocked.

The 30’DIRECT Shuttle will continue to operate, but will not be arriving at Saint-Jean Station. Consequently, the “Saint-Jean Station” stop will be moved to the “Pyrénées” bus stop on line 5, next to the “Villenave Pyrénées” stop on Tram C, which will take you to the station in both directions, throughout the morning of Monday December 11, 2023, from 7am to 1:30pm. The 2pm departure will be from Bordeaux Saint-Jean SNCF station.

For passengers travelling “Station> Airport”:

We invite you to buy and keep your TBM ticket to take the tramway to the “Villenave Pyrénées” stop from the station. The shuttle will park at the bus stop of line 5 “Pyrénées”. You must then send us this ticket, along with your 30’DIRECT Shuttle ticket, by e-mail to 30direct@keolis.com so that we can reimburse your TBM ticket.

For passengers travelling “Airport > Station”:

You will arrive at the bus stop of line 5 “Pyrénées”. You’ll need to take Tram C, which is right next to the stop, to get to Saint-Jean Station. The shuttle driver will give you a TBM ticket so you can take the tramway to the station. The journey between Villenave Pyrénées and Saint-Jean Station takes 20 minutes.

As far as traffic at the airport is concerned, no changes are expected for the time being. Only the risk of slowdowns can be foreseen at this time, as only a single entry and exit flow is forecast.

We invite you to take your precautions and to anticipate your correspondences, if any.

Thank you for your understanding.

What time is the first departure of the day?

It runs every day of the week, without exception, even on holidays and bank holidays. Please note: departure times vary according to the day of the week and the season.

How long is the journey?

The shuttle offers a DIRECT connection WITHOUT INTERMEDIATE STOP in 30 minutes between Bordeaux Mérignac airport and Bordeaux Saint Jean train station, every day of the week, without exception, even on bank holidays and during the holidays.

On holidays and bank holidays, the shuttle travels as a normal day (example: May 1st falls on a Wednesday, the shuttle will travel as a Wednesday, July 14th is a Sunday the shuttle will travel as a Sunday …).

Is the 30’direct shuttle accessible to people with reduced mobility?

The shuttle welcomes you but provides only one place for a wheelchair (manual or electric max 300 kgs). Thank you to book 3 days minimum before the trip by email at 30direct@keolis.com or by clicking here.

Is the 30’direct shuttle suitable for children?

You can travel with your children on board our coaches. From 5 to 26 years old, they have reduced fares to use our services. The service is free of charge for children under 5 years old. Find all the prices here.

Can I board the 30’direct shuttle with a bulky object (bicycles, surfboard…)?

The folded strollers (OU folded BABY THUMBS), parcels, bicycles or surfboards are allowed free of charge and can be transported in the coach’s holds provided they are stored in a closed and labelled bag. 

 Passengers have a duty to label their luggage with their name, phone number and address. However, the coach transporter (ou coach company) reserves the right to refuse luggage which is excessively heavy or oversized, also for  those which it considers prejudicial to transport safety or which constitutes a risk to other passengers, especially in the event of high traffic.

Is all carry-on luggage accepted on the shuttle?

Your hand-luggage is small and can be stored in the storage spaces under the occupied seat. It should not clutter up the central aisle.

Can I board the 30’direct shuttle with my pet?

• Guide dogs for blind passengers are allowed.
• Small non-hazardous pets are tolerated on board the coach provided that they are transported in a closed basket kept on the knees. 
• Dangerous animals, including dogs of 1st or 2nd category, are not allowed.

I lost my luggage/item aboard the shuttle 30’direct, how do I get it back?

In order to maximize the chances of finding your forgotten items, please send us a message as quick as possible through our contact form or by email.

Where can I buy my ticket?

Online

This is the easiest and most practical way to acquire an E-Ticket:

• Available 24 hours a day
• No loss of time when boarding the shuttle
• Your seat is guaranteed

To make your purchase on this secure site you can use a credit card (Visa and Mastercard, American Express not accepted) or Paypal or Payplug.

To the driver on the shuttle

If you haven’t had time to pick up your ticket before boarding the shuttle, you can buy it directly from the driver.

What are the means of payment on board the 30’direct shuttle?

On board the shuttle, the accepted means of payment are:

• Payment by Visa and Mastercard (American Express not accepted)
• Cash (banknotes over 50€ are not accepted)
• Cheques

How long is my ticket valid for?

The ticket is only valid for the date and journey designated on the ticket. In other cases, the ticket will be considered invalid.

Can I present my ticket on my phone?

The ticket can be presented in paper format, via mobile phone or tablet to the driver.

Can I cancel my reservation and get my money back?

Tickets cannot be canceled and are non-refundable, in accordance with our general conditions of sale. If you are unable to travel, send us a message by email at 30direct@keolis.com. Requests are treated on a case-by-case basis.

I didn’t get my ticket

Tickets are instantly sent after validation of the order to your mailbox. Check your junk mail. You can find them in your personal space in PDF.

My name appears on all the tickets, while many of us are traveling.

Tickets are not nominative, the name displayed on the ticket(s) is that of the person who made the purchase.

Invoice: how do I get back my invoice?

A receipt of payment mentioning the VAT was sent to you by email in PDF format together with your ticket. You can also find your invoices in your personal space on the website www.30direct.com by clicking here.

How can I contact customer service?

You can reach the shuttle 30 direct services by Email at 30direct@keolis.com or using our contact form.

How do I make a comment or suggestion?

A comment, an idea, an advice? 30’Direct is listening to you, fill out our form to share your experience or suggestions HERE.