What time is the first departure of the day?
It runs every day of the week, without exception, even on holidays and bank holidays. Please note: departure times vary according to the day of the week and the season.
How long is the journey?
The shuttle offers a DIRECT connection WITHOUT INTERMEDIATE STOP in 30 minutes between Bordeaux Mérignac airport and Bordeaux Saint Jean train station, every day of the week, without exception, even on bank holidays and during the holidays.
On holidays and bank holidays, the shuttle travels as a normal day (example: May 1st falls on a Wednesday, the shuttle will travel as a Wednesday, July 14th is a Sunday the shuttle will travel as a Sunday …).
Is the 30’direct shuttle accessible to people with reduced mobility?
The shuttle welcomes you but provides only one place for a wheelchair (manual or electric max 300 kgs). Thank you to book 3 days minimum before the trip by email at firstname.lastname@example.org or by clicking here.
Is the 30’direct shuttle suitable for children?
You can travel with your children on board our coaches. From 5 to 26 years old, they have reduced fares to use our services. The service is free of charge for children under 5 years old. Find all the prices here.
Can I board the 30’direct shuttle with a bulky object (bicycles, surfboard…)?
The folded strollers (OU folded BABY THUMBS), parcels, bicycles or surfboards are allowed free of charge and can be transported in the coach’s holds provided they are stored in a closed and labelled bag.
Passengers have a duty to label their luggage with their name, phone number and address. However, the coach transporter (ou coach company) reserves the right to refuse luggage which is excessively heavy or oversized, also for those which it considers prejudicial to transport safety or which constitutes a risk to other passengers, especially in the event of high traffic.
Is all carry-on luggage accepted on the shuttle?
Your hand-luggage is small and can be stored in the storage spaces under the occupied seat. It should not clutter up the central aisle.
Can I board the 30’direct shuttle with my pet?
- Guide dogs for blind passengers are allowed.
- Small non-hazardous pets are tolerated on board the coach provided that they are transported in a closed basket kept on the knees.
- Dangerous animals, including dogs of 1st or 2nd category, are not allowed.
I lost my luggage/item aboard the shuttle 30’direct, how do I get it back?
Where can I buy my ticket?
This is the easiest and most practical way to acquire an E-Ticket:
- Available 24 hours a day
- No loss of time when boarding the shuttle
- Your seat is guaranteed
To make your purchase on this secure site you can use a credit card (Visa and Mastercard, American Express not accepted) or Paypal or Payplug.
To the driver on the shuttle
If you haven’t had time to pick up your ticket before boarding the shuttle, you can buy it directly from the driver.
What are the means of payment on board the 30’direct shuttle?
On board the shuttle, the accepted means of payment are:
- Payment by Visa and Mastercard (American Express not accepted)
- Cash (banknotes over 50€ are not accepted)
How long is my ticket valid for?
The ticket is only valid for the date and journey designated on the ticket. In other cases, the ticket will be considered invalid.
Can I present my ticket on my phone?
The ticket can be presented in paper format, via mobile phone or tablet to the driver.
Can I cancel my reservation and get my money back?
Tickets cannot be canceled and are non-refundable, in accordance with our general conditions of sale. If you are unable to travel, send us a message by email at email@example.com. Requests are treated on a case-by-case basis.
I didn’t get my ticket
Tickets are instantly sent after validation of the order to your mailbox. Check your junk mail. You can find them in your personal space in PDF.
My name appears on all the tickets, while many of us are traveling.
Tickets are not nominative, the name displayed on the ticket(s) is that of the person who made the purchase.
Invoice: how do I get back my invoice?
A receipt of payment mentioning the VAT was sent to you by email in PDF format together with your ticket. You can also find your invoices in your personal space on the website www.30direct.com by clicking here.
How can I contact customer service?
How do I make a comment or suggestion?
A comment, an idea, an advice? 30’Direct is listening to you, fill out our form to share your experience or suggestions HERE.