All about 30’DIRECT Shuttle

What time is the first departure of the day?

It runs every day of the week, without exception, even on holidays and bank holidays. Please note: departure times vary according to the day of the week and the season. Make sure to check our schedule.

How long is the journey?

The 30’DIRECT Airport Shuttle offers a DIRECT, NON-STOP connection in approximately 30 minutes between Bordeaux Mérignac Airport and Bordeaux Saint-Jean SNCF train station. It operates every day of the week, without exception, including public holidays* and during vacation periods.

*On public holidays, the shuttle runs as on a regular day (e.g., if May 1st falls on a Wednesday, the shuttle will operate like a regular Wednesday; if July 14th falls on a Sunday, it will run like a regular Sunday…).

Is the 30’DIRECT Airport Shuttle accessible to people with reduced mobility?

The shuttle welcomes you but provides only one place for a wheelchair (manual or electric max 300 kgs). Thank you to book 3 days minimum before the trip by email at 30direct@keolis.com or by filling out the contact form.

Is the 30’DIRECT Airport Shuttle suitable for children?

You can travel with your children on board our coaches. From 5 to 26 years old, they have reduced fares to use our services. The service is free of charge for children under 5 years old. Find all the prices here.

Can I board the 30’DIRECT Airport Shuttle with a bulky object (bicycles, surfboard…)?

Folded strollers, parcels, bicycles, or surfboards are allowed free of charge and can be transported in the bus’s luggage compartment, provided they are packed in a closed bag and labeled.

Passengers are required to properly label their luggage with their name, phone number, and address. However, the carrier reserves the right to refuse luggage that exceeds weight or size limits, as well as items deemed hazardous to the safety of transport or a risk to other passengers, particularly in the event of high traffic.

Is all carry-on luggage accepted on the 30’DIRECT Airport Shuttle?

Your small hand luggage can be stored in the storage spaces under the seat you occupy or in the overhead racks. They should not block the central aisle.

Can I board the 30’DIRECT Airport Shuttle with my pet?

You can board the 30’DIRECT Airport Shuttle with your pet only under the following conditions:

• Guide dogs for blind passengers are allowed.
• Small non-hazardous pets are tolerated on board the coach provided that they are transported in a closed basket kept on the knees. 
• Dangerous animals, including dogs of 1st or 2nd category, are not allowed.

I lost my luggage/item aboard the 30’DIRECT Airport Shuttle, how do I get it back?

In order to maximize the chances of finding your forgotten items, please send us a message as quick as possible through our contact form or by email.

Where can I buy my ticket?

Online

This is the easiest and most practical way to acquire an E-Ticket:

• Available 24 hours a day
• No loss of time when boarding the shuttle
• Your seat is guaranteed

To make your purchase on this secure site you can use a credit card (Visa and Mastercard, American Express not accepted) or Paypal.

To the driver on the shuttle

If you haven’t had time to pick up your ticket before boarding the shuttle, you can buy it directly from the driver.

What are the means of payment on board the 30’direct shuttle?

On board the shuttle, the accepted means of payment are:

• Payment by Visa and Mastercard (American Express not accepted)
• Cash (banknotes over 50€ are not accepted)
• Cheques

How long is my ticket valid for?

The ticket is only valid for the date and journey designated on the ticket. In other cases, the ticket will be considered invalid.

Can I present my ticket on my phone?

The ticket can be presented in paper format, via mobile phone or tablet to the driver.

Can I cancel my reservation and get my money back?

Tickets cannot be canceled and are non-refundable, in accordance with our general conditions of sale. If you are unable to travel, send us a message by email at 30direct@keolis.com. Requests are treated on a case-by-case basis.

I didn’t get my ticket

Tickets are instantly sent after validation of the order to your mailbox. Check your junk mail. You can find them in your personal space in PDF.

My name appears on all the tickets, while many of us are traveling.

Tickets are not nominative, the name displayed on the ticket(s) is that of the person who made the purchase.

Invoice: how do I get back my invoice?

A receipt of payment mentioning the VAT was sent to you by email in PDF format together with your ticket. You can also find your invoices in your personal space on the website www.30direct.com by clicking here.

How can I contact customer service?

You can reach the shuttle 30 direct services by Email at 30direct@keolis.com or using our contact form.

How do I make a comment or suggestion?

A comment, an idea, an advice? 30’Direct is listening to you, fill out our form to share your experience or suggestions HERE.