All about 30’DIRECT Shuttle

What time is the first departure of the day?

The bus runs every day of the week, without exception, including public holidays and school holidays.

Please note: Departure times may vary depending on the day of the week, weekends, and the season. Make sure to check our schedules!

What is the route of the 30’DIRECT shuttle?

The shuttle provides a direct connection between Bordeaux Saint-Jean train station and Bordeaux Airport, with no intermediate stops.

How long does the journey take?

The journey takes approximately 30 to 35 minutes. However, the scheduled departure time and the duration of the trip may vary depending on traffic. To track the shuttle in real time, you can download the Zenbus app (available on the App Store and Google Play) to see its current location!

How often does the shuttle run?

The shuttle does not operate at regular intervals. Fixed schedules are in place. You can check our schedules to plan your trip.

Does the shuttle operate on weekends and public holidays?

Yes, the 30’DIRECT shuttle runs all year round, 7 days a week, including weekends and public holidays (including May 1st).

There are no special schedules for public holidays. For example, if July 14th falls on a Tuesday, the shuttle will operate on the Tuesday schedule. If November 11th falls on a Saturday, the shuttle will operate on the Saturday schedule.

Is the shuttle suitable for children?

You can travel with your children on our buses. However, no baby or child equipment is provided or installed.

Children aged 5 to 26 benefit from reduced online fares to use our services. The service is free for children under 5. Please see our Fares page for more information.

Is the shuttle accessible for people with reduced mobility?

Yes, our vehicles are accessible to passengers in wheelchairs (manual or electric, up to 300 kg). A dedicated space is available on board.

Reservations must be made at least 3 days before departure by contacting us via email at 30direct@keolis.com.

Is the shuttle suitable for all flights?

No. Please check the shuttle schedules before your departure to ensure you make your connection.

How long before my flight or train should I take the shuttle?

We recommend leaving at least 2 hours before your flight, taking into account travel time and airport procedures (security and/or checked baggage drop-off). Recommendations may vary depending on your destination.

For trains, we recommend allowing at least 1 hour and 30 minutes for your connection.

My flight or train is delayed, what should I do?

Your ticket remains valid for the entire day. You can take the next shuttle, subject to availability and the shuttle schedule. Please check the schedules.

No refund will be issued due to a delayed or canceled flight or train, as this is beyond our control. A date change can be arranged if necessary.

Where are the shuttle stops located?

At Bordeaux Saint-Jean train station, the stop is located at the exit of Hall 2, on the Louis Armand forecourt. At Bordeaux Airport, the stop is located at the exit of Hall B, near Hall Billi. You can find more information on our Access Map page.

Is there Wi-Fi or power outlets on board?

Yes, the shuttle offers Wi-Fi as well as USB charging ports on board.

Is the shuttle air-conditioned?

Yes, all our vehicles are air-conditioned for your comfort.

Can I board the 30’DIRECT Airport Shuttle with a bulky item?

Folded strollers, parcels, bicycles, surfboards, or other bulky items are allowed free of charge and can be transported in the bus luggage compartments, provided they are placed in a closed bag and labeled with your name, phone number, and address.

However, the carrier reserves the right to refuse luggage that is excessively heavy and/or oversized, or that is deemed a safety risk or a hazard to other passengers, especially during periods of high occupancy.

Are all carry-on bags accepted on board the shuttle?

Your small carry-on bags (such as backpacks, handbags, tote bags, etc.) can be stored in the storage spaces located under your seat or in the overhead racks above the seats. They must not obstruct the central aisle.

Passengers are responsible for properly labeling their luggage with their name, phone number, and address.

Can I board the 30’DIRECT Airport Shuttle with my pet?

You can board the 30’DIRECT Airport Shuttle with your pet only under the following conditions:

• Guide dogs for blind passengers are allowed.
• Small non-hazardous pets are tolerated on board the coach provided that they are transported in a closed basket kept on the knees. 
• Dangerous animals, including dogs of 1st or 2nd category, are not allowed.

I lost my luggage/item aboard the 30’DIRECT Airport Shuttle, how do I get it back?

To maximize the chances of recovering your lost items, please contact us as quickly as possible using our contact form or by email.

Found items are kept for 3 months.

Do I need to book my ticket in advance?

It is not mandatory, but purchasing your ticket online guarantees you a seat on board and saves you time.

How much does the ticket cost?

There are several fares available, both online and on board. You can check them on our Fares page.

Are there any discounted fares?

Yes, we offer fares for children, seniors, families, and groups exclusively on our website. See the details on our Fares page.

Where can I buy my ticket?

You can purchase your ticket online on our website www.30direct.com or on board the shuttle from the driver. Please note that online fares and on-board fares are different. Check our Fares page.

What payment methods are accepted?

We accept:

• Cash (on board only)
• Bank cards (except Amex) (online and on board)
• PayPal (online only)

How long is my ticket valid for?

The ticket is valid for the chosen date and direction of travel, at the time of your choice, subject to availability on board. In other cases, the ticket will be considered invalid.

I didn’t get my ticket

Tickets are sent instantly to your email after your order is confirmed. Please check your spam folder. You can also find them in PDF format in your personal account on our website.

Can I cancel my reservation and get a refund?

Tickets are neither cancellable nor refundable, in accordance with our terms and conditions of sale.

If your flight or train has been canceled, no refund will be issued, as this is beyond our control. We encourage you to contact the airline or railway company for coverage of any lost costs.

Can I show my ticket on my phone?

The ticket can be presented in paper format or on your mobile phone or tablet to the driver.

Can I receive an invoice or proof of purchase?

A proof of purchase is automatically sent to you by email when you make an online purchase. You can also find it in your personal account.

On board, the driver will provide you with a ticket and a receipt. Please be careful not to lose your receipt, as it cannot be reprinted.

How can I contact customer service?

By email, phone, or through our online contact form. You can find all the information on our Contact page.

How do I make a comment or suggestion?

The 30’DIRECT airport shuttle is listening. Share your experience or suggestions with us via our contact form.