FAQ-Questions fréquentes

FREQUENTLY ASKED QUESTIONS

  • I want to buy a round-trip ticket but I only see one-way tickets. What should I do ?

    Add your first trip to your basket and then select your return trip, a discount will automatically apply (discount is only valid for purchase on ou e-shop, no discount will apply for tickets purchased on board by bus driver)

  • Do you accept electronic tickets (on smartphone, tablets, electronic devices ?

    Yes, ticket can be presented to the driver on your device. In case of malfunction (no battery …), you will have to pay for a new ticket.

  • My plane or my train arrives 5 min before departure, can the shuttle wait for me ?

    No, the shuttle has to respect its schedules of departure not to penalize the other travelers.

  • How is the shuttle travelling on holidays and bank holidays ?

    Schedules do not vary on holidays or bank holidays. For exemple, if your travel is on december 25th and if december 25th is a tuesday, the service will be as on tuesdays.

  • May I cancel my reservation and be refunded for my purchase ?

    Tickets are neither refundable nor exchangeable. In case of an impossibility to travel, send us a message. Requests are treated individually.

  • I did not receive my ticket...

    Tickets are sent immediately after validation of your order. Check you spam mailbox and do not hesitate to contact us.

  • I'm travelling on a wheelchair, can I access the shuttle ?

    Yes you can but our shuttle has just 1 place available for a wheelchair. Please book your travel by calling +33557775878 ou by mail to 30direct@keolis.com

  • I'm travelling with a bike or a surfboard, can I take the shuttle ?

    Bikes or surfboards can be transported in hold provided that they are placed in a closed and labelled bag.

  • I forgot my luggage/an object during my journey on the shuttle ...

    To maximize the chances to find your forgotten objects, send us a message as fast as possible through our contact form.

  • My luggage was damaged / stolen in the hold of the coach...

    Report to general conditions

  • I'm travelling with my cat, my dog, is it possible ?

    Report to general conditions

  • I need an invoice for my purchase...

    • If you have a personal account on the e-shop of the shuttle, you can download your invoice in the history of your orders (recent orders).
    • Your ticket serves as an invoice. In case of loss, contact us.